Shipping & Returns

RETURNS:

Plenroot Farms offers returns only on unopened products with original packaging. You can return items up to 30 days after the date we shipped your order. Original package receipt must be included when sending your return.

  • Please contact: support@plenrootfarms.com with your full name, order number, the email address the order was placed under with the reason for your return.
  • Package your return in original shipment packaging when possible. Otherwise, pack your return in a well padded envelope or box to prevent damage in transit.
  • Print the prepaid return label we provide to your email and mail your return via United States Postal Service (USPS).

Once we receive your return, we will send a notification email. The refund will then be processed to the original payment method. 

Please remember everyone’s experience with CBD varies and there is no one normal reaction. CBD is a natural remedy and may not be effective for some users targeted goals.

In addition, the advice and claims we can make are limited by restrictions placed on dietary supplements by the FDA—please consider reading scholarly articles on the efficacy of CBD for your own circumstances.

 

SHIPPING:

You will receive an email confirmation once your order has been successfully placed. Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local USPS office or visit usps.com to intercept/or locate the package.

 

Orders can take up to 3 business days to be processed and shipped from the date the order was placed, unless noted otherwise. 

We currently ship to U.S. addresses including Alaska and Hawaii. We do not ship to APO/FPO or international addresses outside of the U.S.

Once your order is prepared for shipment you will receive a shipping confirmation email with your USPS tracking information.

We ship via USPS First Class mail which generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center. However, USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of USPS First Class packages may take longer depending on where you live.